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Support Policy

Scheduled Maintenance Windows

Datapane deploys new versions of our software on a regular basis to fix bugs and add new features. We reserve a deployment window on Saturdays at 10am BST for up to 15 minutes. We won't use it every week, and most deployments should take less than a minute.

Here's what you can expect to happen during this period,

  • Access to your account may be unavailable, and reports and scripts will not be accessible until the maintenance is complete.
  • Scheduled Datapane scripts will not run during this time, but they will continue to run once maintenance resumes
  • Reports may be unavailable for viewing. After the maintenance ends, these reports will be immediately available. Previously generated secure signed URLs will continue to work.

We will let you know if the planned maintenance period changes, and will alert you immediately if a deployment goes over 15 minutes of downtime. We know Datapane is a key part of your day-to-day workflow, and we appreciate your patience as we work to keep our platform in great shape and ship new features.

Questions? If you have questions or concerns about any scheduled maintenance, or if you spot anything unusual after it’s complete, please email [email protected] and we'll get back to you ASAP.